Terms of Purchase

1. General

These terms apply when you buy food supplements and other products from VitaNord, a brand operated by Interactive Ecommerce LLC. By confirming an order you accept these terms. You must be 18 or older to buy from us.

2. Parties

Seller: Interactive Ecommerce LLC, 1309 Coffeen Avenue STE 10801, Sheridan, Wyoming 82801, USA. Organisation number (USA): 30-1363412. Swedish organisation number: 502099-8133. Email: support@vitanord.com. Website: vitanord.se.
Buyer: the person named as the buyer in the order ("you").

3. Subscriptions

We offer delivery as a subscription with no commitment period. You choose how often you want a new delivery. The introductory price applies to the first delivery only; after that the regular subscription price applies. You can cancel, pause or skip a delivery whenever you like. Changes made before the next charge take effect immediately, and you get a confirmation by email. Introductory offers are for new customers and cannot be reused by cancelling and starting again. Non-payment does not count as cancellation. See Subscription policy.

4. Prices

All prices are in Swedish kronor (SEK) including VAT. Shipping is free within Sweden. Existing subscribers are notified by email at least 30 days before a price change and can cancel before then.

5. Ordering and delivery

You get an order confirmation by email when you have ordered. We dispatch your order within 1–2 working days, and PostNord normally delivers within 1–4 working days. You get a tracking link when the parcel ships. We deliver no later than 30 days after the order. See Shipping for pickup points, uncollected parcels and delays.

6. Payment

Cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Shop Pay. With a subscription, each delivery is charged to your payment method when it is due to ship, and you get a receipt by email.

7. Right of withdrawal

You have a 14-day right of withdrawal from the day you received the goods, for each delivery, under the Swedish Distance Contracts Act (2005:59). You always get your money back for unopened products. For health reasons, the right of withdrawal does not apply to sealed products whose seal has been broken. For opened products without a seal, we may deduct for loss of value.

You withdraw using the Withdraw from the contract here function on vitanord.se, by emailing support@vitanord.com or with the withdrawal form below. You pay the return postage. We refund no later than 14 days after receiving your message, but may wait until we have the goods back or you have shown that you sent them. The refund goes to the payment method you used. Return address and details: Returns, withdrawal and complaints.

7 a. 60-day satisfaction guarantee

In addition to the right of withdrawal, you have a 60-day satisfaction guarantee on the first purchase of each product, once per customer. It also covers opened products: send the product back and we refund the product price. You pay the return postage. The guarantee does not affect your statutory rights.

8. Complaints

You may complain about defects for three years from delivery under the Swedish Consumer Sales Act (2022:260). A defect that appears within two years is presumed to have existed at delivery. Complain within a reasonable time of discovering the defect – within two months is always in time. We pay all costs: first we send a new item, otherwise we refund you. A photo helps us help you faster but is not required. The parcel is our responsibility until you have received it.

9. If you do not meet your obligations

If you do not pay, or do not meet your obligations under the contract or the law, and this is not our fault, we may under the Consumer Sales Act withhold the goods, demand payment or cancel the purchase. If a parcel is not collected, we deduct 149 SEK for shipping and return handling (see Shipping).

10. Personal data

To fulfil the contract we process personal data such as name, address and email. Read more in our privacy policy.

11. Customer service

Email: support@vitanord.com – we reply within 24 hours on weekdays. Self-service (track an order, cancel an order that hasn't shipped, manage a subscription, withdraw from a purchase): vitanord.se/apps/hjalp.

12. Reservations

We may transfer our rights and obligations under the contract to someone else. We correct obvious errors in prices and product information. We are not liable for delays caused by circumstances beyond our control (force majeure), such as natural disasters, strikes, government decisions or supply-chain disruptions. Offers apply while stocks last.

13. Changes to these terms

We may change these terms when needed or when the law changes. We email you in good time before significant changes to your disadvantage take effect. If you do not accept them, you can end the contract. Your order is governed by the terms in force when you ordered.

14. Disputes

Please contact our customer service first. If we cannot resolve it together, you can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, Sweden, www.arn.se. Swedish law applies. Disputes that are not resolved are settled by a Swedish court. Read more about your rights at the Swedish Consumer Agency (www.konsumentverket.se).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)
To: Interactive Ecommerce LLC (VitaNord), support@vitanord.com, Direct House AB, Retur VitaNord, Stockrosgatan 3, 681 91 Kristinehamn, Sweden
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date:

Last updated: 27 September 2026.