Terugbetalingsbeleid

Right of withdrawal – 14 days

You may withdraw from your purchase within 14 days of the day you received the goods, under the Swedish Distance Contracts Act (2005:59). With a subscription, the same applies to each delivery: 14 days from when you received it.

You always get your money back for unopened products. For health reasons, the right of withdrawal does not apply to sealed products whose seal has been broken. For opened products without a seal, we may deduct for loss of value.

How to withdraw

Sending it back

Send the goods back no later than 14 days after you told us, to:
Direct House AB, Retur VitaNord, Stockrosgatan 3, 681 91 Kristinehamn, Sweden
Put a note with your order number in the parcel and keep the drop-off receipt. You pay the return postage.

Refund

We refund the full amount for the goods you return, no later than 14 days after we received your message. We may wait until we have the goods back or you have shown that you sent them. The money goes back to the payment method you used. On cards it normally shows within 5–10 banking days, on PayPal the same day.

60-day satisfaction guarantee – money back

If you are not happy with the first purchase of a product, you can get your money back within 60 days of delivery, even if the jar is opened. Email support@vitanord.com with your order number and send the product back to the return address above. You pay the return postage. We refund the product price no later than 14 days after the parcel reaches us. The guarantee applies once per customer and product and does not affect your statutory rights.

Damaged, wrong or missing items (complaints)

Contact us at support@vitanord.com with your order number as soon as you can. A photo helps us help you straight away. Was the parcel damaged on delivery? Keep the packaging and the address label. We send a new item free of charge, or refund you if you prefer. You do not need to send back a damaged item unless we ask – and then we pay the postage.

You may complain about defects for three years from delivery under the Swedish Consumer Sales Act. A defect that appears within two years is presumed to have existed at delivery. A complaint within two months of discovering the defect is always in time.

Parcels that don't arrive

The parcel is our responsibility until you have it. If it has not arrived within 10 days of dispatch, contact us. We send a new one free of charge, or refund you if you prefer.

Questions

support@vitanord.com – we reply within 24 hours on weekdays. You can also track your order, cancel an order that hasn't shipped and manage your subscription at vitanord.se/apps/hjalp. If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (ARN), www.arn.se.