Verzendbeleid
Shipping at a glance
- We deliver throughout Sweden. Shipping is free.
- We dispatch your order from our warehouse in Värmland within 1–2 working days.
- PostNord normally delivers within 1–4 working days. You get an email with a tracking link when the parcel ships.
Mailbox or pickup point
Small parcels go in your mailbox. If it does not fit, you collect it at your PostNord pickup point or a parcel locker, and you get a notice. The parcel waits 7 days, and PostNord sends a reminder after 3 days. The last pickup day is in the notice and in the PostNord app, where you can also change pickup point.
Parcels that are not collected
A parcel that is not collected comes back to us. This does not count as withdrawing from the purchase. We contact you and send the parcel again, or refund the goods minus 149 SEK for shipping and return handling. If you have a subscription and want to end it, cancel before the next charge instead of leaving the parcel uncollected.
Delayed delivery
We deliver no later than 30 days after your order. If a delivery is delayed, we let you know. If the delay is significant, you have the right to cancel the purchase. If the parcel has not arrived within 10 days of dispatch, we send a new one free of charge, or refund you if you prefer.
Damaged parcel
The parcel is our responsibility until you have it. If it is damaged: take a photo, keep the packaging and the address label and contact us – we send a new item. See Returns, withdrawal and complaints.
Changing your address
Email support@vitanord.com before the order ships. With a subscription: change the address before the next charge.
Questions
support@vitanord.com – we reply within 24 hours on weekdays. Track your order at vitanord.se/apps/hjalp.