Shipping policy
Shipping at a glance
| Details | |
|---|---|
| Processing time | Orders are packed and shipped within 2–3 business days |
| Delivery time | Normally 7–14 days, depending on where in Sweden you live |
| Delivery area | We only deliver to Sweden |
| Shipping cost | Any shipping costs are clearly displayed at checkout before you complete your order |
How delivery works
1. Order confirmed
You receive an order confirmation by email immediately after placing your order.
2. Your package is shipped
Your order is packed and shipped within 2–3 business days. You receive an email with tracking information.
3. Delivery to you
The package is normally delivered within 7–14 days, depending on where in Sweden you are located.
4. Next delivery (subscription)
If you have a subscription, subsequent deliveries are sent automatically according to your chosen interval.
Your first order
Your first delivery is shipped within 2–3 business days after we receive your order. Delivery time is normally 7–14 days depending on where in Sweden you live. You receive tracking information by email as soon as the package has been handed over to our delivery partner.
Subscription deliveries
Subsequent deliveries are made automatically according to the delivery frequency you selected when ordering:
- Monthly – every 30 days
- Every other month – every 60 days
- Quarterly – every 90 days
- Every four months (default) – every 120 days
You can change your delivery frequency through your account at vitanord.com or by contacting our customer support. Changes must be made no later than 14 days before the next scheduled delivery.
Delivery partner
We ship your orders with the delivery partner specified at checkout. The package is normally delivered directly to your mailbox.
If the package does not fit in your mailbox, it may be delivered to the nearest post office. In that case, you receive a notification with information about where and when you can pick up your delivery.
Unclaimed packages: If a delivery is not picked up and is returned to us, we will contact you to find a solution. You will not be charged for uncollected deliveries. If we cannot reach you, no further delivery attempts will be made and your subscription will be terminated at no charge.
Changing your delivery address
You can update your shipping address at any time through your account at vitanord.com or by contacting our customer support. Address changes must be made no later than 5 days before the next scheduled delivery.
Delivery problems
If you experience a problem with your delivery — for example, the package did not arrive within the stated time, was damaged in transport, or you received the wrong product — contact our customer support at support@vitanord.support and we will help you.
If no delivery time is stated at the time of ordering, we will deliver the goods without undue delay and no later than 30 days from your order. If a delivery is delayed, we will notify you in writing by email. If the delay is significant, you have the right to cancel the agreement.
Shipping cost
Any shipping costs are clearly displayed at checkout before you complete your order. Shipping information for subscription deliveries is provided in your order confirmation.
Questions?
Contact our customer support at support@vitanord.support — we reply within 24 hours on weekdays.