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Your satisfaction is our priority. Here is everything you need to know about returns, exchanges, and refunds at VitaNord.

Returns

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong product, contact us immediately at support@vitanord.support so we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalised products (special orders, personalised items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you have questions or concerns about your specific item, please contact us at support@vitanord.support.

Exchanges

The fastest way to get what you need is to return the item you have. Once your return is accepted, simply make a separate purchase for the new item you would like.

European Union — 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.